Diagnose first, then fix
The starting list has two items: a thirty minute diagnostic and a one hour service job. Split them the way you work: cleaning and thermal paste, operating system install, drive replacement with data transfer, small office network setup. Each item has its own length and people booking only see slots where it fits. In the note to the business the client describes the problem in their own words, says whether it is a laptop or a desktop and whether there is a backup, so you know where to start before they walk in.




